Refund policy
2.RETURN POLICY
2.1 Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unopened and unused products within 30 days of purchase for a refund or exchange. To be eligible for return:
- The product must be unopened and in its original, unused condition
- The original product packaging must be intact and undamaged
- You must have a valid proof of purchase (order confirmation email or receipt)
- The return must be initiated within 30 days of the original purchase date
2.2 Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products that show signs of use or wear
- Items damaged due to customer negligence or mishandling
- Products purchased more than 30 days ago
- Clearance or final sale items (clearly marked at purchase)
- Products damaged due to improper storage or handling by the customer
2.3 Health and Safety Policy
Due to health, safety, and hygiene concerns, we cannot accept returns on opened, used, or partially used skincare and beauty products. This policy applies to all cosmetic and skincare items, regardless of the reason for return.
2.4 How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact us at seoraskincare-official@outlook.com with your order number and reason for return
2. We will review your request and provide you with return authorization
3. Once approved, we will provide you with shipping instructions and a return address
4. Pack the item securely in its original packaging
5. Ship the item to the provided return address using a trackable shipping method
6. Include a copy of your original order confirmation or receipt in the package
2.5 Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to:
- A defective or damaged product upon arrival
- An incorrect item shipped in error
- Our mistake or error
For returns due to our error or a defective product, we will provide a prepaid return shipping label. Please contact us for details on how to obtain your return shipping label.
2.6 Return Processing
Once we receive your returned item, we will inspect it to verify that it meets the return eligibility requirements. Return processing typically takes 5-7 business days. You will receive an email confirmation once your return has been received and processed.
2.7 Refunds
Once your return is approved and verified, we will process a refund to your original payment method. Refunds are typically issued within 7-10 business days after we receive and process your returned item. Please note:
- Refunds will be credited to the original payment method used for purchase
- Shipping costs are non-refundable unless the return is due to our error or a defective product
- If you paid for expedited or express shipping, that cost is non-refundable
- Bank processing times may vary; please allow additional time for the refund to appear in your account
2.8 Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at seoraskincare-official@outlook.com. We will provide you with instructions for exchanging your item. Exchanges are subject to the same conditions and eligibility requirements as returns.
For exchanges, you are responsible for return shipping costs unless the exchange is due to our error. Once we receive and verify your returned item, we will ship the replacement item at no additional cost.
2.9 Defective or Damaged Products
If your product arrives defective or damaged, please contact us immediately at seoraskincare-official@outlook.com with:
- Your order number
- Photos of the damaged or defective product and packaging
- A description of the defect or damage
- Your preferred resolution (refund or replacement)
We will work with you to resolve the issue as quickly as possible. For defective or damaged items, we will either send a replacement at no cost or process a full refund, including original shipping costs.
2.10 Return Address
Please contact us at seoraskincare-official@outlook.com to request the specific return address for your return. Do not return items to our website address or business office without prior authorization.
3. REFUSED OR UNCLAIMED PACKAGES
If a package is refused at delivery or remains unclaimed, the package will be returned to Seora Skincare. Upon receipt of the returned package, we will assess its condition and offer you the option of reshipment, exchange, or refund. Return shipping costs will be deducted from your refund in this scenario.
4. LOST OR STOLEN PACKAGES
Seora Skincare is not responsible for packages that are lost, stolen, or damaged after delivery to your address. We recommend:
- Signing for valuable orders or requesting a signature confirmation
- Using a secure delivery location
- Checking your package promptly upon delivery
- Reporting any lost or stolen packages to local law enforcement and the carrier
If your tracking information shows your package was delivered but you did not receive it, please contact the carrier immediately and then reach out to us at seoraskincare-official@outlook.com for assistance.
5. CUSTOMS AND IMPORT DUTIES (INTERNATIONAL ORDERS)
We currently do not ship to international addresses. However, if this policy changes in the future, any international orders may be subject to customs duties, taxes, and import fees. These costs are the responsibility of the recipient and are not included in the shipping price.
6. WARRANTY
Products purchased from Seora Skincare come with a quality guarantee. If a product is defective or does not perform as intended, we will work with you to resolve the issue. This warranty does not cover:
- Damage due to improper use or storage
- Damage due to customer negligence
- Results that vary based on individual skin type or sensitivity
- Products that have been opened or used
7. CONTACT US
For questions about our Shipping and Return Policy, to initiate a return, report a damaged package, or request assistance, please contact us:
Seora Skincare
Email: seoraskincare-official@outlook.com
Website: https://seoraskincare-official.com
We typically respond to inquiries within 24-48 business hours. Please allow 5-7 business days for return requests to be processed.
8. POLICY UPDATES
Seora Skincare reserves the right to update this Shipping and Return Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our website and services constitutes acceptance of the updated policy. Please check this page periodically for updates.
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By making a purchase from Seora Skincare, you acknowledge that you have read, understood, and agree to be bound by this Shipping and Return Policy.